Frequently Asked Questions


Q: Can I get a custom name or message or logo inscribed on something?

A: No, unfortunately I am not taking on custom orders at this time.

Q: Can you ship me things outside of the United States?

A: No, I do not ship internationally at this time.

 

Q: I received my item and it smells a little burnt. Why? What can I do about it?

A: My pieces are cut out by a laser. That means that the laser is actually burning the wood. The dark edge that outlines all of my pieces is a burn mark left by the laser. When a piece is freshly cut out, it smells like burned cherry wood. That smell will fade over time.

To encourage the smell to fade faster I recommend leaving your item somewhere with air flow so the smell can dissipate (don't try to put it in an airtight container and hope the smell changes). If this doesn't work, or you want some more drastic suggestions, please email me at hannah[at]woodspoon[dot]com.

 

Q: How do I care for my item?

 

Q: Do you accept new wholesale accounts?

A: Spot clean with soap and water if necessary. If the wood starts to feel like it's drying out I recommend re-oiling it with a coconut oil/beeswax blend. You can find a great one on the Jonathan's Spoons website

A: Yes! Visit my wholesale specific website, create an account, and send me an email with a little bit of information about your shop. Once I've approved your account (and tagged it as a wholesale account), you'll be able to order online.